The 3 Biggest Problems Leamington and Surrounding Area
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful Leamington and Surrounding Area CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
Free Emergency Support
For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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Reliable, Professional, and Exceptional IT Support
With JDC as our ”tech gurus” we have the confidence that our IT/technology will work, both remotely and on our desktops. In the event of any issues, they are always available to resolve issues and/or answer questions. We feel that they are true partners especially as our clients require us to embrace technology.JDC.ca Inc responds quickly, professionally and competently. They find solutions or “work arounds” until a solution can be implemented and continue to work with us with cost-effective recommendations in a timely fashion. One instance stands out- my husband was convalescing, had dropped his laptop rendering the screen unusable. Jim loaned us his personal portable monitor for a week to enable Peter to continue to work from home. Thant’s service – over and above!
I would tell any prospective client that they would not be disappointed in the JDC team – every staff member is very approachable, professional and competent. They are local, and you get to talk to a real person, not a chatbot. The JDC team is cutting edge, knows their stuff and are willing to go the extra mile. And they give back to the community. Best tech partners ever.
Audrey Festeryga
Festeryga Partners
Innovation to Minimize Downtime and Enhance System Performance
The single biggest benefit for our company is having minimal downtime throughout the WAN (distribution system). In the past with competitors, we had equipment constantly going down with power flickers etc. that always needed to be reset locally and in the middle of the night, that was a pain. Now with JDC’s equipment and service - downtime is minimal. If a piece of equipment does go down, JDC is quick to respond either with remote help or onsite service if needed.
Not only speed and quality of service but another thing that stands out is the drive to improve on our system. JDC makes recommendations on upgrades that further enhances the systems performance. As well as redundancy features. Whereas competitors seem to come in, fix what is broken and leave without suggesting what we might be able to do in the future to prevent the downtime.
I would say in summary that JDC has outstanding customer service, uses quality equipment and is constantly innovating to help their customers. I would highly recommend JDC as an IT firm.
Jason Hills
Union Water Treatment Plant
