Master Services Agreement (MSA) – Summary

To ensure clear, consistent, and secure IT support, we're asking all clients to sign a Master Services Agreement (MSA). This formalizes our working relationship and provides a framework for our IT services.

Key Points of the MSA:

  • Standardized IT Support: Defines our role as your IT provider, ensuring reliable service and a clear framework for support.

  • Flexible & Transparent: The MSA outlines how we work together. Specific services and pricing are detailed in separate addendums, allowing for flexibility.

  • Data Protection & Confidentiality: Ensures that sensitive business data remains secure and protected through confidentiality obligations.

  • Clear Terms & Responsibilities: Outlines service expectations and client responsibilities to ensure a smooth working relationship.

  • Service Agreements: Additional services will be covered in separate addendums to this MSA.

What’s Next?

✔ Review & Sign the MSA – You will receive a Docusign email.
✔ We Conduct the Cybersecurity & IT Review – We’ll assess your security and infrastructure.
✔ We Present Findings & Next Steps – We’ll outline areas for improvement and potential managed IT service options.

If you have any questions, feel free to reach out. We appreciate your partnership and look forward to continuing to support your business!

James Dyck
JDC.ca Inc.
james@jdc.ca
519-324-0090 x108